MG-Trak FAQ
General Questions
What is MG-Trak?
MG-Trak is a comprehensive tracking system designed to help organizations manage and monitor their requests efficiently. It provides tools for creating, tracking, and analyzing various types of requests.
Is my data secure?
Yes, we take data security seriously. All data is encrypted, and we follow industry best practices for data protection. Access is restricted based on user roles and permissions.
Can I export my data?
Yes, MG-Trak provides various export options. You can export your data in different formats including CSV and PDF through the Reports section.
Account Management
How do I reset my password?
You can reset your password by clicking the "Forgot Password" link on the login page. Follow the instructions sent to your email to create a new password.
Can I change my email address?
Yes, you can update your email address in your account settings. Note that you may need to verify your new email address before the change takes effect.
Using MG-Trak
How do I track my requests?
You can track your requests through the dashboard. Each request has a unique ID and status that updates in real-time. You can also set up notifications for status changes.
What file formats are supported for bulk upload?
The bulk upload feature supports CSV files. We provide a template that you can download to ensure your data is formatted correctly.
Can I delete a request?
Yes, you can delete requests if you have the appropriate permissions. However, for audit purposes, deleted requests are soft-deleted and can be restored if needed.